Using video support to deliver your best customer service ever
As a Support Associate, I handle hundreds of client queries every week. For the past few months, I’ve been using…
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We release an internal Newsletter about our Customers every week. Here’s why:
Getting feedback and insights from your customers is one thing, and it's a big task. But sharing this information with your team doesn't have to be complicated.
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How to reduce your customer acquisition cost using targeted campaigns
In this post, we define customer acquisition cost and provide real ways to make all of your marketing efforts more targeted so you can reduce this critical metric.
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How Packwire closes more customers via Live Chat
In this live chat case study, learn the tactics that Phil Bagdasarian has been using to grow sales to the point where 30% of Packwire’s revenue comes from live chat.
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Freemium conversion issues? Why you need to address the penny gap
Your freemium model is up against a psychological block: the penny gap. Learn how to overcome this conversion issue and make the most of your free tier.
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How smart SaaS businesses measure churn and retention
How to spot and address churn before it kills your SaaS business
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Making it easy for your customers to talk to you
Why it’s essential to break down the barriers between you and your customers
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More powerful filtering in People CRM
Combine filters in more powerful ways to find the people you need to reach
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Success comes to those who understand their customers
Why deeply understanding your customers is a competitive advantage
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Introducing People Analytics
Powerful user-level analytics software for businesses of all sizes.
