9 best practices for better user onboarding
Learn the art of user onboarding and set sail for customer success
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Is all online tracking bad?
Let’s have an honest conversation about online tracking
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How smart SaaS businesses measure churn and retention
How to spot and address churn before it kills your SaaS business
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Making it easy for your customers to talk to you
Why it’s essential to break down the barriers between you and your customers
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When should you surprise customers with a new feature?
Surprising customers with a new feature flies in the face of the lean startup methodology. Is it ever a good idea?
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Meaningful metrics for startups
How to focus on the right metrics at the right time
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How we connect personally with new users by asking one simple question
The one question that helped us transform our marketing and sales process
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Why customer service doesn’t belong in Slack
Our communication with customers doesn’t happen in Slack – here’s why
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![What Is Net Promoter Score? (NPS)]()
What Is Net Promoter Score? (NPS)
How Net Promoter Score can transform your SaaS Business
